Contact Us

For general queries, start by checking the FAQs below. If you still have questions or run into an issue, reach out to us — we'll get back to you as soon as we can.

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+91 9711 551 683

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team@visualphysics.in

Frequently Asked Questions

Everything you need to know about Visual Physics.

Is this a paid course?

Visual Physics is a freemium course. The first few topics of every chapter are free forever. You can study them to get the idea of the course. Other parts are premium and you need to purchase a premium subscription plan to get access.

Is the course available in Hindi?

Yes, it is available now in Hinglish (Hindi + English mix) for selected chapters as of now. The following chapters are available at present with the Hinglish language option:

11th Class — From Motion in One Dimension till Rigid Body Dynamics
12th Class — From Electric Forces & Field till Alternating Current.

Rest of the chapters will be made available in a few months.

Can I access the course on multiple devices?

Yes. You can login with the same email account on other devices (limited to 3) and can access the course there as well.

Is it available for desktops/laptops?

Yes. The Visual Physics app is available on the Microsoft Store for Windows OS 10 & 11. You can download the Windows app from here.
Visual Physics app isn't available for Mac OS yet.

What do I get in premium subscription?

With premium subscription, you will be able to:

  • access the premium videos and questions.
  • use premium features like video screenshots for faster revision, bookmarks etc.
Some videos are not listed in the chapters?

You might be seeing some gaps between video listing inside chapters. It is due to the exam filter. Those videos are of advanced concepts/questions which are hidden if you have selected JEE Main, NEET or Boards as your exam.

To access the complete video list, please change your exam preference to JEE Main & Advanced from Menu » Settings » Exam.

“Not able to play the video, please try later” error.

This happens either due to irregular internet connectivity or some bugs in the video player. We are working on updating the app with the latest video player and it will work fine after that.

Meanwhile, you can try the following:

  • Restart the phone. It resolves the issue in most cases.
  • Un-install and re-install the app. Login with the same account.

If the issue is persistent even after re-install, please contact us. We will need to check the issue separately, as every device configuration is different. It will take some time after reporting the issue, so please be patient. We will reimburse the free trial days lost due to this issue.

“License not acquired” error.

This happens due to the configuration of your phone.

You can try by un-installing and then re-installing the app once and login with the same account. It has been found to resolve the issues in most of the cases.

If the issue is persistent even after re-install, please contact us. We will need to check the issue separately, as every device configuration is different. It will take some time after reporting the issue, so please be patient. We will reimburse the free trial days lost due to this issue.

Is Doubt Support available with the course?

Instant Doubt Support Chat (powered by AI) is available for every question, and it will be rolled out for theory and question videos as well in some time. However, Personal Doubt Support is not available with the course at present.

Can I watch the videos off-line?

Yes. You can download the full chapter at once or selected videos of a chapter individually using the download button, and can watch them without any internet connection. Once the videos are downloaded, they will run from your phone only, saving the internet data. However, you will need an online connection to see the questions, as they are loaded from the web only.

I am not able to play downloaded videos.

Downloaded videos will be played inside the app only, they can't be played in a normal video player. This feature is there to provide off-line access to videos. You will need a premium subscription to watch even the premium videos.
They play similar to other videos, it's just that they are streamed from local memory and don't use internet data.

Where are Units & Dimension / EM Waves / Modern Physics / Semiconductor chapters?

We do not have these chapters available yet. We are currently working on these chapters; but they will take time. We suggest you cover those chapters from other sources. However, you won't have to pay anything extra to access these new chapters, once they are released.